Emergency Relief

We help low income households within our local area by providing emergency relief in the form of material assistance (including food, vouchers and bedding/linen), together with community information and/or referrals to other services.

Appointments are made on a first come, first served basis. To make an appointment, either visit the Lutheran Care office in your area (metropolitan and regional service areas are listed below) or telephone at 9am for a same day appointment (contact details listed below).

It is important to bring the appropriate documentation to the appointment. This includes:

• a Centrelink Income Statement no more than two weeks old (LC can, with your permission, access an electronic copy)
• ID with your current address
• proof of how you have spent your money (receipts) and bills (paid and unpaid)
• police report (where necessary)

Please note in most situations Lutheran Care can provide assistance for households up to three times in any 12-month period and once in a Centrelink payment period. This does not automatically restart at the beginning of a calendar or financial year.

To download a copy of Lutheran Care's Emergency Relief Directory 2020, click here.